Climate neutral
Sustainable packaging


This section provides answers to questions concerning the usage of our shop and website.

Use the navigation on the left-hand site to access different FAQ subjects. Besides technical information about your shop account and ordering, you also find information about shipping and delivery, notes on food contact as well as a helpful glossary with short explanations of terms that we often use in our texts.

If you have any further questions, feel free to send us an email or give us a call.


Online account & ordering

Answers to questions around your online account and ordering process.

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Shipping & Delivery

Answers to questions around shipping and delivery of your orders.

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Declaration of conformity

Information about the suitability for food contact and application notes.

Further information ›


The most important terms, sorted from areca palm to waste product.

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