Here you will find everything you need to know about our shipping & delivery policy. We offer you a range of options to make it as easy as possible for you to receive your order.

All information about shipping & delivery

We ship by parcel service or freight forwarder, depending on the volume of the shipment. The shipping prices plus VAT depend on the net order value ex warehouse Bremen. The minimum order value is 20 €.

Germany - standard shipping

For an order value up to 200,- € net we charge a shipping fee of 6,90 € net. From an order value of 200,- € net, we deliver free of charge.

Germany - 24h Express Shipping

For orders placed before 11:30 a.m., delivery will be made on the next working day by parcel service*. For express deliveries we charge a surcharge of 9,90 € net on the standard delivery. This results in the following prices:

  • up to 200,- € net order value = 16,80 € net express shipping costs
  • from 200,- € net order value = 9,90 € net express shipping costs

*Please note that this only applies to parcels - for larger orders, from approx. 10 PUs, we may automatically send your order by forwarding agent. In this case, we need your order by 11:00 a.m. at the latest so that it can be dispatched on the same day and delivered to you by express on the next working day. For logistical reasons, same-day deliveries are not possible.

Island surcharge

For some regions within Germany, an island surcharge applies due to the special delivery circumstances. This surcharge is 19,90 € per 100,00 € value of goods. Different prices may apply for other countries.

Europe* excl. Switzerland

  • up to 200,- € net order value = 9,90€ net shipping costs
  • from 200,- € net order value = 0,00 € net shipping costs

Delivery times depend on the country - please contact us directly if you have any questions. For deliveries to other European countries, we regret that we cannot offer you express delivery.

* valid for all European countries you can select during registration. For countries with special regulations (e.g. Malta) please contact us.

Parcel shipping (Rep. of Ireland)

  • from 0,5Kg - 27,-€ per parcel
  • from 31,5Kg - 55,-€ per parcel 
  • Island surcharge plus 26,-€ per parcel

Other countries

We have a large number of partners in different countries. Here you can find an overview of all our international shops.

For deliveries to not mentioned countries within and outside Europe we will gladly provide you with an offer - please send your request to

Standard delivery time within Germany is 1-3 working days.

Adjacent European countries 2-5 working days for parcels and 5-7 days for freight forwarding.

Scheduled delivery

We offer you the option of arranging a fixed delivery date for forwarding shipments. If you would like to use this service and arrange a fixed date for freight forwarding shipments, there is an additional charge of 14,50 €. Please call us directly to clarify the details.

Unfortunately, we are currently unable to offer Saturday delivery.

Depending on the shipping method, delivery is made by DHL, GLS or, in the case of freight shipments with pallet delivery, by a forwarding agent.

We do not deliver to packing stations.

If you are unable to accept the order, you have the following options:

For parcel service shipments, you will receive a notification that an attempt was made to deliver the goods. Another delivery attempt will be made on the next working day. You also have the option to respond to the notification and arrange a delivery directly. After three unsuccessful delivery attempts, the goods will be returned to us.

In the case of forwarding shipments, we will be notified if the goods could not be delivered. We will contact you immediately to arrange a new delivery. We may have to charge you for the second delivery.

Please inform us of any different opening hours to ensure a scheduled delivery.

As soon as your shipment has been dispatched by DHL or GLS, you will receive a shipment confirmation with a tracking number by e-mail. You can use this tracking number to track the status of your shipment online on the DHL or GLS website.

You are welcome to collect your goods yourself from our warehouse in Bremen (28237 Bremen). Please indicate this in your order and we will send you the relevant information. Of course, no shipping costs will be charged.

In accordance with our General Terms and Conditions, items can be returned free of charge if there are any defects that we are responsible for. Therefore, please check the delivered items for completeness, transport damage and quality immediately after acceptance. 

If there are any shortages or defects, please call or write us and report this within 14 days at the latest. We will discuss the subsequent delivery or return and the corresponding refunds with you. We will not accept packages sent without postage paid. If you would like to return goods for other reasons, e.g. if you have placed an incorrect order, please call or write to us. If we take back goods as a gesture of goodwill, please send them back to our warehouse in the outer packaging supplied, sealed and with the complete contents at your own expense. You will receive a corresponding return delivery note from us, which must be enclosed with the shipment. You will also find details of the return address on the return delivery note. Please note: There is no legal right of revocation in commercial trade. We ask for your understanding that we are not allowed to take back already opened sub-packaging for hygienic reasons. To cover the costs of the necessary quality inspection, if necessary repackaging and restocking of goods taken back as a gesture of goodwill, we charge a credit deduction of 10% of the original value of the goods.

Return address:
STEPHANI Spedition GmbH
Warenannahme - Lager Greenbox
Beim Industriehafen 55
D-28237 Bremen